Reflecting on an unforgettable year in printing, publishing and direct mail logistics.
From every client brief and workshop, all the way through to hand-delivering the final product or service (and every watt of energy consumed along the way), we believe in recording the journey – and the business has operated this way for almost 29 years.
2020 has been a year that will go down in history for a remarkable turn of events. And while we won’t dwell for too long, we feel that it’s important to record – and learn from – the challenges our business faced and how we grew through them.
The biggest elevation was in communication. Like many industries and businesses, our internal and external communication is integral to everything we do, and it was tested in a way it never had been before. Continuing to deliver (and always improve upon) the level of service, quality and value on which we pride ourselves required upgrades to physical and digital operating systems, in turn upgrading productivity.
A new digital printing press and production software upgrades (Prepress and Press Room Manager) increased productivity, and we enhanced our air conditioning system in the print room to increase efficiencies while keeping our team comfortable in the workplace.
The sheer size Complete Colour HQ meant that we could safely and comfortably distance socially, and when the world froze in March and the team had to down print tools, we rallied by painting, gardening and working on the building, to ensure that everybody remained engaged and continued to deliver great value.
We installed a thermal imaging camera system in May, in line with the second Victorian lockdown, ensuring that the daily check-in was safe and efficient for everybody. And in September we started to work with a local consultant to continue elevating our internal and external communication as we shifted, diversified and continued to grow.
In November, we signed a contract with GreenPower to guarantee that 100% of the energy we consume comes from renewable sources, topping up the solar farm energy our roof generates with renewable energy from the grid. This further enhances our environmentally responsible approach to printing, publishing and direct mail logistics.
So that charts a quite unforgettable year. Our team has always been incredibly resilient, but as a business, we’re very proud of how we rose to a great challenge this year, keeping the whole team together with no redundancies. And we’re incredibly proud to continue partnerships with our clients who also grew in the face of adversity.
Here’s to another unforgettable year in 2021 – hopefully one where we can once again share a handshake and a laugh together in person as our teams, communities and businesses continue to grow.
From the entire Complete Colour team, we wish you the happiest of holidays and a wonderful Summer break.
We really appreciate your support over the last 12 months – it’s thanks to businesses like yours that our whole community has continued to remain positive.
Our team will be taking a well-earned break from 4pm on Wednesday 23rd December, with a return to full service at 8am on Monday 11th January.
If you require any support during the week commencing 4th January, please don’t hesitate to contact firstname.lastname@example.org or speak to your friendly Account Manager before Christmas to discuss options.
Looking forward to seeing you in 2021 (in real life!)